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$0 Quest launch fee. Bring the outcome. Kinago builds the journey.Details
FREQUENTLY ASKED QUESTIONS

Understand the promise before you plan the Quest.

Answers for businesses, brands, agencies, public organizations, destinations, venues, communities, and participants.

Universal platformBring the goal. Kinago builds it.Flexible rewards
VERIFIED JOURNEYOutcome first.Reward after completion.
THE BASICS

What is Kinago Quest?

Kinago Quest is a customer journey activation platform that turns measurable outcomes into gamified, verifiable, rewardable journeys. Any approved organization can define what should happen. Kinago builds and operates the journey.

Who can launch a Quest?

A local business, multi-location company, global brand, sponsor, public agency, department, healthcare or wellness organization, hotel, destination, school, employer, event, venue, property, nonprofit, agency, digital product, or community can submit an approved Quest.

Does the organization need to be on Kinago?

No. The organization launching the Quest and every participating location do not need to operate a Kinago storefront.

Do clients build the technical campaign?

No. Tell Kinago the outcome, audience, market, timing, budget, and reward direction. Kinago configures the journey and verification behind the scenes.

Is an approved standard Quest free to launch?

There is no platform launch fee for an approved standard Quest. Campaign funding, disclosed processing, custom services, third-party costs, and fulfillment terms still apply.

REWARDS + LOYALTY

How flexible is the value?

The reward and Kinago progression are separate.

Can we fulfill our own custom reward?

Yes. An approved organization or partner can directly fulfill merchandise, products, services, upgrades, access, tickets, appointments, experiences, recognition, or another custom benefit. Kinago can automate qualification, verification, instructions, finish status, and reward tracking.

Can Kinago issue the reward?

Approved campaigns may use Kinago-issued cash, wallet value, credit, coupons, local-use value, or another supported reward type.

Who funds XP, levels, badges, streaks, and unlocks?

Kinago controls the progression layer. Campaign owners do not need to fund Kinago XP, levels, badges, collections, streaks, or unlocks.

Is XP a replacement for the campaign reward?

No. The funded or custom reward recognizes the campaign finish. Kinago progression records the achievement and helps create what happens next.

COMPLETION + ECONOMICS

What exactly gets funded?

The approved journey defines the conversion.

Does starting a Quest reserve a reward?

No. Starting does not reserve a reward. Limited value remains available only while the campaign is open and funded rewards remain.

Who receives a limited reward?

The first eligible participants whose complete journeys are verified while funded value remains and before the deadline.

What is CPJ?

CPJ™ means Cost Per Journey: the variable campaign investment associated with an eligible completed and verified journey under the approved Quest rules.

Does Kinago guarantee a lower acquisition cost or filled campaign?

No. Kinago Quest guarantees the approved order of operations for the variable completion model—not revenue, reach, campaign fill, lifetime value, ROI, or a universal cost advantage.

VERIFICATION + SCALE

How can a Quest work anywhere?

Kinago can combine approved physical and digital proof.

Can a Quest use QR and NFC?

Yes. Kinago Quest supports approved QR and NFC checkpoint experiences.

Can a Quest combine GPS, bookings, attendance, transactions, tickets, and digital actions?

Yes. The verification path can combine methods appropriate to the journey.

Can a global organization run local Quests?

Yes. One campaign framework can operate across markets while local places, partners, culture, rewards, fulfillment, and reporting remain relevant to each market.

How do we begin?

Submit the 90-second Plan a Quest brief. Kinago will review the opportunity and recommend the journey, reward flow, verification, loyalty path, and commercial structure.

START WITH THE OUTCOME

Have an outcome in mind?

Tell us the outcome, audience, location, timeframe, budget, and reward idea. Kinago will map the journey.

GOALJOURNEYVERIFYREWARD